READ: OUR DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) GUIDELINES
REFUND POLICY NOTICE: For Web-hosting accounts, any prepayment covering a specific hosting term (monthly, quarterly, yearly) is a commitment to the chosen term. Once a term has commenced, it can no longer be refunded. Therefore, all Payments to The Colossal Webs Company are Non-Refundable, except where we were unable to provide or deliver the services that you ordered, and only after we have determined that we are unable to provide such services. When closing or cancelling a service, prepayments covering the cuurrent, running term cannot be refunded. The customer must schedule a cancellation to take effect at the next renewal date. Tools are available in the customer’s billing account that allow for such scheduled automatic cancellations. Customers may be credited only with the full value of advanced payments beyond the initial prepayment period, such as would be the case when a customer pays for two terms in advance. In such a case, only the second term is fully refundable if never commenced. Any term commenced is due. To avoid any type of misunderstanding as to what we can or cannot do, please contact us to make sure that we can indeed provide the services that you desire. HOSTING AGREEMENTS: All current and prospective Hosting customers (Shared/Virtual, Managed, E-Mail, Resellers, SiteBuilder) must agree to all of our terms and conditions as stipulated in our Terms of Service (TOS), Acceptable Use Policy (AUP), and Reseller Agreement.
DOMAIN AGREEMENTS: All current and prospective domain name registrants must agree and adhere to our Domain Registration Policies. Domain names are absolutely non-refundable, even in the case of multiyear prepayments.
The information below allows you to contact The Colossal Webs Company at all times to submit your support requests or to make general queries:
- Existing Customers: Use the Trouble Ticket System for customer support.
- Prospective Customers: Use the Pre-Sale Contact Form.
Mailing Address:
The Colossal Webs Company
P.O. Box 1150
Stroudsburg, PA 18360, USA
Phone: (973) 685-6114
OUR POLICIES & AGREEMENTS
- Domain Registration Agreements: Learn More…
- Web-Hosting Agreements: Learn More…
- Reseller Agreement: Learn More…
- Privacy Policy: Learn More…
- Terms of Service (TOS): Learn More…
- Acceptable Use Policy (AUP): Learn More…
- Frequently Asked Questions (FAQ): Learn More…
- Digital Millennium Copyright Act (DMCA): Learn More…
DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) GUIDELINES
The Colossal Webs Company’s does not tolerate copyright infringement by site owners. It is therefore our policy to comply with the guidelines of the Digital Millennium Copyright Act.
Notification of Rights Infringement under the Digital Millennium Copyright Act (DMCA)
Copyright owners or their agents who believe that any content hosted on our servers infringes upon their copyrights may contact us with the following information in writing (please consult your legal counsel or see 17 U.S.C. Section 512(c)(3) to confirm these requirements):
- Detailed information on the copyrighted materials or items being infringed upon.
- Accurate links to the pages containing such information.
- Detailed explanation on who owns the rights to the material being infringed as well as proof of ownership any such rights.
- Detailed and accurate ways of contacting the copyright and/or intellectual property owner.
- A good-faith statement about why you believe use of the copyrighted material by the infringer is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in the notification is accurate under penalty of perjury and that you are authorized to act on behalf of the owner of the rights being infringed.
- The physical signature of the person authorized to act on behalf of the owner of the rights being infringed.You must mail your information to:Attn: DMCA/Rights Infringements
The Colossal Webs Company
O. Box 1150
Stroudsburg, PA 18360
USA
Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents the material or activity being infringed may be subject to liability.
Counter Notification under the Digital Millennium Copyright Act (DMCA)
If you were notified of copyright infringement and you elect to send us a counter notice before or after the infringing material was taken down, removed, disabled, suspended or suppressed, you may send us written communication that includes the following (please consult your legal counsel or see 17 U.S.C. Section 512(g)(3) to confirm these requirements):
- Identification of the material that was taken down, removed, disabled, suspended or suppressed and the locations where the material appeared before it was taken down, removed, disabled, suspended or suppressed.
- A good-faith statement under penalty of perjury about why you believe your use of the copyrighted material was authorized and lawful.
- Detailed and accurate ways of contacting you and the copyright and/or intellectual property owner.
- Your physical signature or the physical signature of the person signature of the person authorized to act on behalf of the owner of the rights being infringed.
- A statement that you consent to the jurisdiction of a Federal District Court in the state of Pennsylvania and that you will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person.
- You must mail your information to:Attn: DMCA/Rights Infringements
The Colossal Webs Company
O. Box 1150
Stroudsburg, PA 18360
USA
Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents the material or activity being infringed may be subject to liability.
SUPPORT POLICY FAQ
24/7 Support
We maintain a 24/7 Customer Support presence, primarily via our Trouble Ticket System. We always stand ready to resolve any issues you may encounter.
Trouble Ticket System
Our Trouble Ticket System is our premier means of support. This tool allows us to track customer issues in an efficient and organized manner.
Phone Support
While we do not provide direct live phone support (you must leave a message), we track all calls and respond to all queries as soon as possible.
Fast Response Times
We respond to support requests within 24/48 hours. We address issues submitted via Trouble Ticket first, in the order in which they are received.
We Strive for Efficiency
We encourage existing customers to use our Trouble Ticket System to submit issues to us. Your issues will be resolved faster.
Help Us Help You
When asking for support, describe your issues clearly (provide descriptions of error message received and what you were doing when the issue occurred.
What makes us the Best?
In addition to Web-Hosting and Domain Registration, we also provide:
Web-Design Services
We can design your Website, with professional passion. Learn more!
Graphics Design Services
We design brochures, business cards, folders, PowerPoints, etc. Learn more!
Translation Services
We translate software, websites, and other types of documents. Learn more!
Tech Consulting Services
We help you achieve your web & technology goals. Learn more!
Security Certificates
We sell SSL Security Certificates to help protect your data. Learn more!
Unbeatable Service
We are available to answer all your questions. Contact Us!